Informations for your stay in the black forest

Minimum stay / booking of a dedicated room type

• Starting from a holiday of 3 nights you can choose between the different rooms. For 1 and 2 nights you can book the "Glückszimmer", you will get the best available room for that period. If you get the room types "Keiler" or "Fuchs" as Glückszimmer we will reduce the price by 5,--€ per person and night (single rooms excluded).
  
  For bookings during peak seasons (Christmas/New Year, Easter, long Weekends with german holidays) we might have a minimum stay wich is normally 4-5 nights (Christmas: 25.12.-02.01). If there are gaps with shorter periods available you can of course book them.

  
  
  

Families with children

• Kids are welcome! We offer an outdoor playground as well as an indoor playing room for small kids and another one with billards and playstation for the elder ones. Also we offer special kids meals for breakfast and diner. Baby equipment is available upon request.

• The wellness area is also open for families, but please respect our guests who search relaxation. The sauna area is open until 15.30 p.m. for families, thereafter it is available for adults starting from the age of 15.

• Kids from 0-3 are free of charge, all other prices are available here

Single rooms / more than 2 adults in double rooms

• Our prices are calculated for 2 persons per double room. If you use a double room as single room, the price for 2 adults has to be payed (except single rooms Eule, Fuchs A and Fuchs B).

• If you want to book more than one single room we can recommend you our room types Rotkehlchen and Rehkitz which are equipped with 2 sleeping rooms, bath and living room are shared.

 

Pets

• Dogs are welcome in our hotel. Please note that pets are not allowed in the restaurant during brekfast and diner. We charge 11,-- € per dog and day (except food).

New years surcharge

• If you stay at our hotel over new years eve we will charge an additional fee of 88,-- € which includes the gala diner.
  
  

Mobile phones and Wi-Fi

• Due to our remote location there is no access to major mobile carriers, only Vodafone is available with low quality.

• Internet in the rooms is possible over Wi-Fi. A free basic access plan with max 200 Kbps is included and sufficient for mails, WhatsApp and slow surfing. Our internet conection is very cost intensive as no regular DSL is available. Therefore we charge a fee of 10,-- € per stay or 2,50 € per day for HighSpeed Access with max 5 MBps
  
  

Check in-out / late Spa

• Check-in: 2.30 p.m.
  Check-out: 11 a.m.
  You can use our wellness area on leaving day, changing rooms are available. Please note, that our half board ends at 11 a.m on leaving day (see below)
   

Payment

• All prices are subject to our local tourist tay (2,60 € day).

• You can pay your invoice on leaving day cash or with your Maestro Card - we don't accept credit cards.

Cancellations

• Cancellations are free of charge up to 6 weeks prior to your arrival. Afterwards there is a cancellations fee of 60% of the regular price. We recommend our own Cancellation insurance, you will get additional informations with your booking confirmation. 

 

SPA Appointments

• If you are interested in our relaxing spa treatments we stronlgy recommend to book in advance. You will get your personal relax-schedule upon your arrival.

Restaurants / half-board

• In all our prices our 3/4 half board is already included, you will get:
  
  Welcome drink
  Fresh fruits on your room
  Breakfast buffet
  Afternoon snack buffet from 1.30 - 4.30 p.m
  Diner with 5 course menu
  Weekly highlights: starters buffet, gala diner or dessert buffet

  If you choose not to participate any meals there is no cash-back
  
  Our half board starts on arrival day with the snack buffet and ends on leaving day with breakfast. 

 

Smoking

• We are a non-smoker hotel, smoking is only allowed on fresh air